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Terms and Conditions

GENERAL CONDITIONS FOR CLEANING OF CARPET, UPHOLSTERY AND TILE & GROUT

Prokleen Cleaning cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, Prokleen Cleaning cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.

These conditions may include but not be limited to:
  1. Fugitive dyes not properly set in manufacture or re-dyeing
  2. Lounge suites that have water or solvent soluble coloured backing material
  3. Carpet that has been over-stretched during laying or suffers from de-lamination
  4. Carpet has suffered sun-damage making it fragile or effecting dye-colour
  5. Markers used on carpet or fabric backing or padding
Prokleen Cleaning will only warrant claims with respect to workmanship of the services provided if the claim is reported within 14 days of the completion of the work. In the event of a customer complaint, the customer undertakes to give Prokleen Cleaning the opportunity to rectify all work.

TILE & GROUT CLEANING

Prokleen Cleaning cannot be held responsible for any unforseen adverse conditions relating to the cleaning of the tiles & grout. This includes but is not limited to:
  1. Loose, scratched or chipped tiles
  2. Loose or cracked grout, missing grout
  3. UV fading or damage
  4. Stainage of the tiles & grout
FABRIC PROTECTION

The customer agrees that they have been informed that there are various types of fabric protection and the type used by Prokleen Cleaning could best be described as a stain release. This means that on each type of carpet its reaction is slightly different and it is not intentionally designed for water to bead up on the carpet but for the stain that is caused by any spillage to be released from the carpet. Should the spillage or stain be a caustic, acid or dye then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.

DRAPERY/CURTAIN CLEANING

Prokleen Cleaning will not be held responsible for any unforseen adverse conditions relating to delamination, dye movement, nor ultra violet light (UV) damage that may occur in relation to the carrying out of the service on fabric/material, even if the apparent UV damage is not visible nor ascertainable at time of providing the service. The customer acknowledges, that subject to certain fabrics and materials, shrinkage may occur up to three percent (3%) of the total curtain area and no responsibility will be accepted by Prokleen Cleaning.

PAYMENT

If a payment is made by cheque then the customer guarantees that there are sufficient funds in the cheque account to meet the payment of the cheque. If, for any reason whatsoever the cheque is not honoured, then the customer will meet all additional costs incurred by the company.

The minimum charge the customer will incur for each dishonoured cheque will be $30.00.

If an account is given and payment is not made by the due date, or payment is dishonoured or otherwise, Prokleen Cleaning reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

If payment is made by Credit Card and the transaction cannot be completed for any reason then payment will be considered to be “On Account” per the Terms and Conditions of this Invoice. If payment is made by credit card, the payment/s may incur a 3% merchant fee.

CANCELLATION FEES AND SURCHARGES

Prokleen Cleaning reserves the right to charge customers a cancellation fee (minimum of $75) if adequate notice is not given for the cancellation of the booked job. Adequate notice is at the discretion of the Frachise Owner, Technician or Operator whom takes your call. Surcharges may be charged on jobs booked for weekends, after hours, public holidays, in multi level apartment blocks or when more than one operator is required.

BROCHURES AND ADVERTISING MATERIAL

When stated on all advertising material the following conditions apply. Room is a maximum room size of 13 square metres. Any room larger will be classified as two rooms. Discounting of smaller spaces is up to the individual franchise owner, technician or call centre operator. Discounting of smaller spaces is not a requirement. All pricing is subject to inspection and additional charges may be incurred for stain removal, treatment of carpets or rooms that are more heavily soiled, dual process and additional services. It is up to the individual technician, franchise owner or call centre operator to honour any kind of advertising material that has been retained by the customer and is out of date or proven by Prokleen Cleaning's records to be out of date, or if the advertising material is from another area, franchise zone or state. Prokleen Cleaning's advertising material is distributed by a third party and Prokleen Cleaning franchisees takes no responsibility for the misdistribution of these materials in any case.
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